Client satisfaction is our primary goal
We want the best project outcomes for our clients, and
our Customer Service Standards help us achieve this.
What are the GIS People Customer Service Standards?
Our Customer Service Standards are:
- Listen actively to our customers’ concerns
- Treat our customers with courtesy and respect
- Commit to a realistic time frame to deal with an enquiry
- Welcome any comments regarding our service shortfalls
- Achieve an agreeable resolution
We want our clients to be happy
True to our name and reputation, GIS People is focused on the people and high levels of customer service. We believe that greater success can be achieved when we work together rather than apart, and for this reason we encourage total transparency and dedication when dealing with our clients.
As part of our dedication to continuous service improvement, we welcome and appreciate comments from customers concerning both breakdowns and successes in the delivery of our Customer Service Standards. Through the above processes, standards, and feedback opportunities, we are making sure that our clients can expect and will receive personalised service that is attuned to their needs.